Returns & Refunds Policy - United Kingdom

1. Your Consumer Rights

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have statutory rights when purchasing from VisioonTech:

14-Day Cooling-Off Period

• You have 14 calendar days from receipt to cancel your order without reason
• You must notify us of cancellation within this period
• You then have 14 days to return the goods
• We will refund within 14 days of receiving returned items

2. How to Return Items

Step 1: Contact Us

Email: returns@visiontech.com
Include: Order number, item(s) to return, reason for return

Step 2: Package Items

• Items must be in original condition and packaging
• Include all accessories and documentation
• Use our returns label if provided

Step 3: Send Returns

Returns Address:
VisionTech Returns Department
[Your UK Returns Address]
[City, Postal Code]
United Kingdom

3. Return Costs

• Change of Mind: Customer pays return shipping
• Faulty/Incorrect Items: We pay return shipping
• Warranty Claims: We pay return shipping

4. Refund Process

• Refunds processed within 14 days of receiving returns
• Refund to original payment method
• Original delivery costs refunded (unless change of mind)
• Email confirmation sent when refund is processed

5. Faulty Goods

If goods are faulty, you can choose:

• First 30 days: Full refund or replacement
• After 30 days: Repair, replacement, or partial refund
• After 6 months: You may need to prove the fault existed at purchase

6. Warranty

• All products come with manufacturer warranty
• Warranty periods vary by product (stated on product pages)
• Warranty covers manufacturing defects, not wear and tear
• Warranty claims processed through manufacturer or VisionTech

7. Exclusions

The following cannot be returned unless faulty:

• Personalized or custom-made items
• Items damaged by misuse
• Software with broken seals (unless faulty)
• Items returned after 14-day period (unless faulty)

8. Digital Products

• No right to cancel once download has started
• Refunds available if product is faulty
• Must report faults within reasonable time

9. Contact Information

Returns Team: returns@visiontech.com
Customer Service: support@visiontech.com
Phone: +44 [Your UK Number]
Hours: Monday-Friday 9AM-5PM GMT

10. Dispute Resolution

If you're not satisfied with our response, you can:

• Contact Citizens Advice: https://www.citizensadvice.org.uk/
• Use Online Dispute Resolution: https://ec.europa.eu/consumers/odr/
• Contact Trading Standards

Last updated: August 2025