Returns & Refunds Policy - United Kingdom

1. Your Consumer Rights

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have statutory rights when purchasing from VisioonTech:

14-Day Cooling-Off Period

• You have 14 calendar days from receipt to cancel your order without reason
• You must notify us of cancellation within this period
• You then have 14 days to return the goods
• We will refund within 14 days of receiving returned items

2. How to Return Items

Step 1: Contact Us

Email: business@visioontech.com
Include: Order number, item(s) to return, reason for return

Step 2: Package Items

• Items must be in original condition and packaging
• Include all accessories and documentation
• Use our returns label if provided

Step 3: Send Returns

Returns Address:
VisioonTech Returns Department
275 Deansgate
Manchester, M3 4EL
United Kingdom

3. Return Costs

• Change of Mind: Customer pays return shipping
• Faulty/Incorrect Items: We pay return shipping
• Warranty Claims: We pay return shipping

4. Refund Process

• Refunds processed within 14 days of receiving returns
• Refund to original payment method
• Original delivery costs refunded (unless change of mind)
• Email confirmation sent when refund is processed

5. Faulty Goods

If goods are faulty, you can choose:

• First 30 days: Full refund or replacement
• After 30 days: Repair, replacement, or partial refund
• After 6 months: You may need to prove the fault existed at purchase

6. Warranty

• All products come with manufacturer warranty
• Warranty periods vary by product (stated on product pages)
• Warranty covers manufacturing defects, not wear and tear
• Warranty claims processed through manufacturer or VisioonTech

7. Exclusions

The following cannot be returned unless faulty:

• Personalized or custom-made items
• Items damaged by misuse
• Software with broken seals (unless faulty)
• Items returned after 14-day period (unless faulty)

8. Contact Information

Returns Team: business@visioontech.com
Phone: +5511958395119
Hours: Monday-Friday 9AM-5PM GMT

Last updated: October 2025

Returns & Refunds Policy - United States

1. Return Policy Overview

We offer a 30-day return policy for most items purchased from VisioonTech.

2. Return Eligibility

Items Eligible for Return

• Unused items in original packaging
• Items with all tags and labels attached
• Items with original accessories and manuals
• Items returned within 30 days of delivery

Items Not Eligible for Return

• Items damaged by customer misuse
• Items without original packaging
• Personalized or custom-made items
• Digital products after download
• Items marked as final sale

3. How to Return

Step 1: Request Return Authorization

Email: business@visioontech.com
Provide: Order number, item details, reason for return
Response time: Within 24-48 hours

Step 2: Prepare Package

• Pack items securely in original packaging
• Include all accessories and documentation
• Print and include return authorization form

Step 3: Ship Return

Return Address: (Provided in return authorization email)
Shipping: Use trackable shipping method
Insurance: Recommended for high-value items

4. Return Shipping Costs

• Change of Mind: Customer pays return shipping
• Defective Items: We provide prepaid return label
• Wrong Item Sent: We provide prepaid return label
• Restocking Fee: May apply to certain items (max 15%)

5. Refund Process

Timeline

• Inspection: 2-3 business days after receipt
• Refund processing: 5-10 business days
• Credit card refunds: May take 1-2 billing cycles to appear

Refund Method

• Original payment method
• Store credit available upon request
• Shipping costs non-refundable (unless our error)

6. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.

7. Defective or Damaged Items

Report Within

• Shipping damage: Within 48 hours of delivery
• Defects: Within 30 days of delivery

Required Information

• Photos of damage/defect
• Order number
• Description of issue

Resolution Options

• Full refund
• Replacement item
• Repair (if applicable)

8. Warranty Claims

Manufacturer Warranty: Varies by product (6 months - 2 years)
Coverage: Manufacturing defects only
Process: Contact us with proof of purchase
Exclusions: Normal wear, misuse, unauthorized repairs

9. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account again
2. Contact your credit card company (may take time to post)
3. Contact your bank
4. Email us: business@visioontech.com

10. Contact Information

Returns Department: business@visioontech.com
Phone: +5511958395119
Hours: Monday-Friday 9AM-6PM EST

Last updated: October 2025

Política de Devoluções e Reembolsos - Brasil

1. Direito de Arrependimento (CDC Art. 49)

Você tem 7 dias corridos a partir do recebimento do produto para desistir da compra, sem necessidade de justificativa.

Como Exercer o Direito

• Prazo: 7 dias corridos do recebimento
• Contato: business@visioontech.com ou WhatsApp +5511958395119
• Informar: Número do pedido e produto(s) a devolver

2. Como Devolver Produtos

Passo 1: Entre em Contato

Email: business@visioontech.com
WhatsApp: +5511958395119
Informações necessárias: Número do pedido, item(s), motivo da devolução

Passo 2: Prepare o Produto

• Produto na embalagem original
• Sem sinais de uso
• Com todos os acessórios e manuais
• Nota fiscal incluída

Passo 3: Envie a Devolução

Endereço: (Fornecido após solicitação)
Código de Rastreio: Obrigatório
Prazo de Envio: Até 7 dias após notificação

3. Custos de Devolução

• Arrependimento: Frete por conta do cliente
• Produto com Defeito: Frete por nossa conta
• Erro no Envio: Frete por nossa conta
• Garantia: Frete por nossa conta

4. Processo de Reembolso

Prazos

• Análise do produto: 2-3 dias úteis após recebimento
• Processamento do reembolso: Até 10 dias úteis
• Estorno no cartão: Pode levar até 2 faturas
• PIX/Boleto: 5-10 dias úteis

Método de Reembolso

• Mesmo método de pagamento original
• Valor integral do produto
• Frete original não reembolsado (exceto em caso de defeito/erro)

5. Produtos com Defeito ou Vício

Garantia Legal (CDC Art. 26)

• Produtos não duráveis: 30 dias
• Produtos duráveis: 90 dias

Prazo para Reclamação

• Vício aparente: Dentro do prazo da garantia legal
• Vício oculto: A partir da constatação

Opções de Solução (CDC Art. 18)

1. Substituição do produto por outro da mesma espécie
2. Restituição imediata do valor pago (atualizado)
3. Abatimento proporcional do preço

Prazo para Solução

30 dias para reparo. Após esse prazo, você pode escolher uma das opções acima.

6. Garantia Contratual

• Adicional à garantia legal
• Prazo: Conforme especificado em cada produto
• Cobertura: Defeitos de fabricação
• Não cobre: Mau uso, acidentes, desgaste natural

7. Produtos Não Passíveis de Devolução

Exceto em caso de defeito:

• Produtos personalizados ou sob encomenda
• Produtos com lacre de segurança violado (software, mídia)
• Produtos perecíveis ou de higiene pessoal (se abertos)
• Produtos danificados por mau uso

8. Troca de Produtos

Troca por Defeito

• Prazo: Dentro da garantia legal ou contratual
• Frete: Por nossa conta
• Processamento: 5-10 dias úteis

Troca por Tamanho/Cor (se aplicável)

• Prazo: 7 dias do recebimento
• Frete: Por conta do cliente
• Disponibilidade: Sujeita a estoque

9. Cancelamento de Pedidos

Antes do Envio

• Cancelamento gratuito
• Reembolso integral
• Prazo de reembolso: 5-10 dias úteis

Após o Envio

• Sujeito à política de devolução
• Custos de frete podem ser deduzidos

10. Produtos Digitais

• Não há direito de arrependimento após o download
• Reembolso disponível se o produto estiver com defeito
• Prazo para reclamação: 90 dias

11. Acompanhamento de Devolução

Você receberá atualizações por email sobre:

• Confirmação de recebimento da devolução
• Status da análise
• Aprovação do reembolso/troca
• Confirmação do reembolso processado

12. Atendimento

Email: business@visioontech.com
WhatsApp: +5511958395119
Horário: Segunda a Sexta, 9h às 18h (horário de Brasília)
Prazo de Resposta: Até 5 dias úteis

13. Resolução de Conflitos

Se não estiver satisfeito com nossa resposta, você pode:

• Registrar reclamação no Procon
• Utilizar a plataforma consumidor.gov.br
• Buscar os Juizados Especiais Cíveis

14. Observações Importantes

• Guarde o código de rastreio da devolução
• Fotografe o produto antes de enviar
• Embale adequadamente para evitar danos no transporte
• Não aceitamos devoluções sem autorização prévia

Última atualização: Outubro de 2025

Returns & Refunds Policy - European Union

1. Your Right of Withdrawal (EU Directive 2011/83/EU)

You have the right to withdraw from your purchase within 14 calendar days without giving any reason.

Withdrawal Period

• 14 calendar days from receipt of goods
• For multiple items: 14 days from receipt of last item
• For subscription: 14 days from contract conclusion

2. How to Exercise Your Right of Withdrawal

Step 1: Notify Us

Email: business@visioontech.com
Phone: +5511958395119
Include: Order number, items to return, withdrawal statement

You may use our withdrawal form or any clear statement.

Step 2: Return the Goods

• Deadline: 14 days from withdrawal notification
• Condition: Goods in original condition
• Packaging: Original packaging preferred
• Accessories: All items included

Step 3: Ship Return

Return Address: (Provided upon withdrawal request)
Shipping Method: Trackable service recommended
Proof: Keep shipping receipt

3. Return Costs

• Standard Returns: Customer bears direct cost of return
• Faulty Goods: We bear all costs
• Wrong Item: We provide prepaid return label
• Estimated Cost: Communicated before purchase

4. Refund Process

Timeline

• Refund deadline: 14 days from receiving withdrawal notice
• May withhold: Until goods received or proof of return provided
• Processing time: Depends on payment provider

Refund Includes

• Product price
• Standard delivery costs (not premium options)
• Taxes and duties paid

Refund Method

• Same payment method used for purchase
• No fees charged for refund

5. Diminished Value

You are only liable for diminished value if handling was beyond what is necessary to establish nature, characteristics, and functioning of goods.

6. Exceptions to Right of Withdrawal

No withdrawal right for:

• Personalized or custom-made goods
• Sealed goods unsuitable for return for health/hygiene (if unsealed)
• Goods that deteriorate rapidly or expire quickly
• Sealed audio/video recordings or software (if unsealed)
• Newspapers, periodicals, or magazines
• Digital content if performance begun with consent

7. Legal Guarantee of Conformity (Directive 2019/771)

2-Year Guarantee

• Duration: Minimum 2 years from delivery
• Presumption: First 12 months - defect presumed to exist at delivery
• After 12 months: You may need to prove defect existed

Your Rights if Goods Don't Conform

1. Repair or Replacement: Free of charge, within reasonable time
2. Price Reduction or Termination: If repair/replacement impossible or disproportionate

What Goods Must Be

• As described
• Fit for purpose
• Of satisfactory quality
• Include accessories and instructions
• Match samples or models shown

8. Manufacturer's Commercial Guarantee

• Additional to legal guarantee
• Terms specified on product pages
• Does not affect your legal rights

9. Faulty or Damaged Goods

Report Immediately

• Shipping damage: Note on delivery receipt
• Defects: Contact us as soon as discovered

Required Information

• Order number
• Photos of damage/defect
• Description of problem

Resolution

• Free repair or replacement
• Price reduction
• Full refund
• We cover all costs

10. Digital Products

• No withdrawal right once download/streaming begins (with consent)
• Must expressly consent and acknowledge loss of withdrawal right
• Refund available if content is faulty

11. Tracking Your Return

We will notify you by email:

• Confirmation of withdrawal receipt
• Confirmation of goods receipt
• Refund processing confirmation

12. Contact Information

Returns Department: business@visioontech.com
Phone: +5511958395119
Response Time: Within 48 hours

13. Dispute Resolution

EU Online Dispute Resolution

Platform: https://ec.europa.eu/consumers/odr/
Use for online purchase disputes

National Consumer Centers

Contact your local European Consumer Centre:
https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en

Alternative Dispute Resolution

We are committed to resolving disputes amicably. Contact us first at business@visioontech.com

14. Your Legal Rights

This policy does not affect your statutory rights under applicable consumer protection law. Nothing in this policy limits your legal guarantee rights.

Last updated: October 2025