Shipping & Delivery Policy - United Kingdom

1. Delivery Areas

We deliver to all UK addresses including:

• England, Scotland, Wales, Northern Ireland
• Scottish Highlands and Islands
• Isle of Man, Channel Islands
• BFPO (British Forces Post Office) addresses

2. Delivery Options & Costs

Service	Delivery Time	Cost	Tracking
Standard Delivery	10-30 Working Days	FREE	✓ Yes
Express Delivery	7-14 Working Days	£9.99	✓ Real-time

Standard Delivery (3-5 Working Days)

• Cost: £4.99 (FREE on orders over £50)
• Carrier: Royal Mail or DPD
• Tracking: Provided via email

Express Delivery (1-2 Working Days)

• Cost: £9.99
• Carrier: DPD or UPS
• Tracking: Real-time tracking included
• Cut-off: Order by 2PM for next day dispatch

Premium Next Day (Next Working Day)

• Cost: £14.99
• Carrier: DPD or UPS
• Features: 1-hour delivery window, SMS updates
• Cut-off: Order by 2PM Monday-Thursday

3. Processing Times

• In Stock Items: 1-2 working days
• Pre-order Items: As stated on product page
• Custom/Personalized: 3-5 working days
• Large Items: 3-7 working days

4. Delivery Information

What You'll Receive

• Order confirmation email with estimated delivery
• Dispatch notification with tracking number
• Delivery updates via SMS/email
• Delivery confirmation

Delivery Attempts

• Carriers will attempt delivery 2-3 times
• Safe place delivery available (at your risk)
• Neighbor delivery with your consent
• Collection from local depot if delivery fails

5. Special Delivery Areas

Scottish Highlands & Islands

• Additional 1-2 days delivery time
• Surcharge may apply for large items
• Postcodes: AB, FK, G83, HS, IV, KA27-28, KW, PA20+, PH, ZE

Northern Ireland

• Standard delivery: 3-5 working days
• Express delivery: 2-3 working days
• Some restrictions on large items

6. Import Duties & Taxes

• Orders under £135: VAT included in price
• Orders over £135: Additional duties may apply
• From EU: No additional charges
• From outside EU: Duties calculated at checkout

7. Delivery Issues

Damaged Packages

• Inspect package upon delivery
• Note damage on delivery receipt
• Contact us within 48 hours
• Take photos of damage

Missing Items

• Check all packaging thoroughly
• Contact us within 7 days
• We'll investigate with carrier
• Replacement or refund provided

Failed Deliveries

• Packages held at depot for 10-14 days
• Collection card left with details
• Redelivery can be arranged
• Return to sender after holding period

8. Order Tracking

Track your order at: Order Tracking Page
Or use the tracking number on carrier's website

9. Contact Information

Delivery Queries: business@visioontech.com
Phone: +5511958395119
Hours: Monday-Friday 9AM-6PM GMT

Last updated: October 2025

Shipping & Delivery Policy - United States

1. Shipping Coverage

We ship to all 50 US states including:

• Continental United States
• Alaska and Hawaii
• US Territories (Puerto Rico, Guam, US Virgin Islands)
• APO/FPO/DPO military addresses

2. Shipping Options & Rates

Service	Delivery Time	Cost	Tracking
Standard Shipping	14-22 Business Days	$6.99 (FREE over $75)	✓ Yes
Expedited Shipping	7-14 Business Days	$12.99	✓ Yes
Express Shipping	5-10 Business Days	$24.99	✓ Real-time

Standard Shipping (5-7 Business Days)

• Cost: $6.99 (FREE on orders over $75)
• Carriers: USPS, UPS, FedEx
• Tracking: Provided via email
• Coverage: All 50 states

Expedited Shipping (3-4 Business Days)

• Cost: $12.99
• Carriers: UPS, FedEx
• Tracking: Real-time updates
• Cut-off: Order by 2PM EST for same-day dispatch

Express Shipping (1-2 Business Days)

• Cost: $24.99
• Carriers: FedEx Express, UPS Next Day
• Features: Priority handling, signature required
• Cut-off: Order by 12PM EST Monday-Friday

3. Processing Time

• In-Stock Items: 1-2 business days
• Backordered Items: 5-10 business days
• Custom Orders: 3-7 business days
• Pre-orders: Ships on release date

4. Shipping to Alaska & Hawaii

• Standard Shipping: 7-14 business days
• Additional Cost: $15-$30 depending on weight
• Express Options: Available at higher rates

5. Military Addresses (APO/FPO/DPO)

• Delivery Time: 10-21 business days
• Carrier: USPS only
• Restrictions: Some items cannot be shipped
• Customs: May require additional documentation

6. Sales Tax

Sales tax is calculated at checkout based on:

• Shipping address
• State and local tax rates
• Product taxability

7. Order Tracking

How to Track

• Check email for tracking number
• Visit carrier website
• Use our tracking page: Track Order

Tracking Updates

• Order confirmed
• Order shipped
• In transit
• Out for delivery
• Delivered

8. Delivery Issues

Package Not Received

1. Check tracking status
2. Check with neighbors/building management
3. Wait 24 hours (carrier may update)
4. Contact us if still missing

Damaged Shipments

• Photograph damage immediately
• Keep all packaging
• Contact us within 48 hours
• File claim with carrier if needed

Wrong Address

• Contact us immediately if you entered wrong address
• Address changes may incur additional fees
• Cannot change address once shipped

9. Shipping Restrictions

We cannot ship certain items to:

• PO Boxes (for large items)
• International forwarding services
• Certain restricted areas

10. Holidays & Peak Seasons

• Shipping may be delayed during holidays
• Black Friday/Cyber Monday: Extended processing times
• Christmas season: Order by Dec 15 for guaranteed delivery

11. Contact Information

Shipping Support: business@visioontech.com
Phone: +5511958395119
Hours: Monday-Friday 9AM-6PM EST

Last updated: October 2025

Política de Envio e Entrega - Brasil

1. Áreas de Entrega

Realizamos entregas para todo o território nacional:

• Todas as capitais
• Interior de todos os estados
• Áreas urbanas e rurais
• Regiões de difícil acesso (prazo estendido)

2. Modalidades e Prazos de Entrega

Modalidade	Prazo	Custo	Rastreamento
Envio Padrão	7-22 dias úteis	GRÁTIS	✓ Sim
Envio Expresso	7-14 dias úteis	R$ 20,00	✓ Sim
Envio Internacional	15-30 dias úteis	Grátis	✓ Sim

Envio Padrão (7-15 dias úteis)

• Custo: R$ 15,00 (GRÁTIS em compras acima de R$ 100)
• Transportadora: Correios (PAC) ou transportadoras parceiras
• Rastreamento: Código enviado por email
• Cobertura: Todo o Brasil

Envio Expresso (3-7 dias úteis)

• Custo: R$ 30,00
• Transportadora: Correios (SEDEX) ou transportadoras expressas
• Rastreamento: Atualizações em tempo real
• Prioridade: Processamento prioritário

Envio Internacional (15-30 dias úteis)

• Origem: Produtos importados
• Prazo: 15-30 dias úteis (pode variar)
• Alfândega: Sujeito a liberação alfandegária
• Impostos: Já inclusos no preço

3. Tempo de Processamento

• Produtos em Estoque: 1-3 dias úteis
• Produtos Importados: 3-5 dias úteis após chegada ao Brasil
• Produtos Personalizados: 5-10 dias úteis
• Pré-venda: Conforme data especificada no produto

4. Cálculo de Frete

O frete é calculado com base em:

• CEP de destino
• Peso e dimensões do produto
• Modalidade de envio escolhida
• Valor total do pedido

Simule o frete: Disponível na página do produto e no carrinho

5. Frete Grátis

• Compras acima de R$ 100: Frete grátis para todo o Brasil
• Modalidade: Envio padrão
• Promoções: Fique atento a campanhas especiais

6. Rastreamento de Pedidos

Como Rastrear

• Acesse: Página de Rastreamento
• Insira o código de rastreio recebido por email
• Ou rastreie no site dos Correios: www.correios.com.br

Quando Recebo o Código?

• Enviado por email em até 3 dias úteis após confirmação do pagamento
• Informações podem levar 3-6 dias para aparecer no sistema

Status de Rastreamento

• Pedido confirmado
• Em separação
• Postado
• Em trânsito
• Saiu para entrega
• Entregue

7. Informações de Entrega

O Que Você Receberá

• Confirmação do pedido por email
• Código de rastreamento
• Atualizações de status por email/SMS
• Notificação de entrega

Tentativas de Entrega

• Correios: Até 3 tentativas
• Aviso de chegada deixado na ausência
• Retirada na agência após tentativas (prazo: 7 dias corridos)
• Devolução ao remetente se não retirado

8. Regiões de Difícil Acesso

• Prazo adicional: 5-10 dias úteis
• Custo adicional: Pode ser aplicado
• Exemplos: Áreas rurais, ilhas, regiões remotas

9. Problemas com Entrega

Pacote Danificado

• Não aceite a entrega se embalagem estiver visivelmente danificada
• Se aceitar, fotografe imediatamente
• Entre em contato em até 48 horas
• Envie fotos do produto e embalagem

Pacote Não Recebido

• Verifique com vizinhos e portaria
• Confira status no rastreamento
• Aguarde 24 horas após "entregue"
• Entre em contato conosco

Endereço Incorreto

• Contate-nos imediatamente se informou endereço errado
• Alteração possível apenas antes da postagem
• Após postagem, pode haver custo adicional

10. Impostos e Taxas

• Produtos Nacionais: Todos os impostos inclusos no preço
• Produtos Importados: Impostos de importação já inclusos
• Sem Surpresas: Valor final exibido no checkout

11. Prazos Especiais

Feriados

• Entregas não ocorrem em feriados nacionais
• Prazo pode ser estendido em períodos festivos

Black Friday e Natal

• Prazo de processamento pode ser estendido
• Recomendamos pedidos antecipados
• Prazo para Natal: Pedidos até 10/12

12. Nota Fiscal

• Emitida para todos os pedidos
• Enviada por email (NFe)
• Cópia impressa pode ser incluída no pacote

13. Garantia de Entrega

• Atraso superior a 60 dias úteis: Reembolso integral
• Extravio: Reenvio ou reembolso
• Dano no transporte: Troca ou reembolso

14. Atendimento

Email: business@visioontech.com
WhatsApp: +5511958395119
Horário: Segunda a Sexta, 9h às 18h (horário de Brasília)
Prazo de Resposta: Até 24 horas

15. Observações Importantes

• Certifique-se de que haverá alguém para receber
• Confira o endereço antes de finalizar o pedido
• Guarde o código de rastreamento
• Prazos contam apenas dias úteis (segunda a sexta)
• Condições climáticas podem afetar prazos

Última atualização: Outubro de 2025

Shipping & Delivery Policy - European Union

1. Delivery Coverage

We ship to all EU member states:

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
• Denmark, Estonia, Finland, France, Germany, Greece
• Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg
• Malta, Netherlands, Poland, Portugal, Romania, Slovakia
• Slovenia, Spain, Sweden

2. Shipping Options & Rates

Service	Delivery Time	Cost	Tracking
Standard Shipping	5-10 Business Days	€8.99 (FREE over €100)	✓ Yes
Express Shipping	2-4 Business Days	€19.99	✓ Real-time
Premium Express	1-2 Business Days	€29.99	✓ Real-time

Standard Shipping (5-10 Business Days)

• Cost: €8.99 (FREE on orders over €100)
• Carriers: DHL, UPS, local postal services
• Tracking: Full tracking provided
• Coverage: All EU countries

Express Shipping (2-4 Business Days)

• Cost: €19.99
• Carriers: DHL Express, UPS Express
• Tracking: Real-time updates
• Priority: Priority handling and customs clearance

Premium Express (1-2 Business Days)

• Cost: €29.99
• Carriers: DHL Express, UPS Next Day
• Features: Fastest delivery, signature required
• Availability: Major cities only

3. Processing Time

• In-Stock Items: 1-2 business days
• Pre-order Items: As specified on product page
• Custom Items: 3-7 business days
• Large Items: 3-5 business days

4. VAT & Customs

Within EU

• VAT: Included in displayed prices
• Rate: Based on destination country
• No Customs: Free movement within EU

From Outside EU

• Orders under €150: VAT collected at checkout
• Orders over €150: May require customs clearance
• Duties: Clearly communicated before purchase

5. Delivery Information

Pre-Contractual Information

Before purchase, you'll see:

• Estimated delivery time
• Total shipping cost
• Any applicable customs charges
• Carrier information

Order Notifications

• Order confirmation email
• Dispatch notification with tracking
• Delivery updates via email/SMS
• Delivery confirmation

6. Delivery Attempts

• Attempts: 2-3 delivery attempts
• Safe Place: Available with authorization
• Neighbor Delivery: With your consent
• Collection Point: Available in most countries
• Depot Collection: If delivery fails

7. Country-Specific Information

Remote Areas

• Islands and remote regions: Additional 2-5 days
• Surcharge may apply
• Examples: Greek islands, Scottish Highlands, etc.

Delivery to Collection Points

• Available in most EU countries
• Choose at checkout
• Notification when ready for pickup
• Hold period: 7-14 days

8. Order Tracking

How to Track

• Tracking number sent via email
• Track on our website: Track Order
• Track on carrier website

Tracking Information

• Order processed
• Dispatched
• In transit
• Customs clearance (if applicable)
• Out for delivery
• Delivered

9. Delivery Issues

Damaged Packages

• Inspect upon delivery
• Note damage on delivery receipt
• Photograph damage
• Contact us within 48 hours
• Keep all packaging

Lost Packages

• Check tracking status
• Wait 24 hours after expected delivery
• Contact us for investigation
• Replacement or refund provided

Incorrect Address

• Contact us immediately
• Changes possible before dispatch
• After dispatch: Carrier may charge redirection fee

10. Shipping Restrictions

Some items cannot be shipped to certain countries due to:

• Size or weight restrictions
• Local regulations
• Carrier limitations
• Customs restrictions

Restrictions are clearly indicated on product pages.

11. Holidays & Peak Periods

• Public Holidays: No deliveries on national holidays
• Christmas Period: Extended processing times
• Summer Holidays: Possible delays in some countries
• Black Friday: Order early for guaranteed delivery

12. Sustainability

• Eco-friendly packaging options
• Carbon-neutral shipping available
• Consolidated shipments to reduce emissions

13. Contact Information

Shipping Support: business@visioontech.com
Phone: +5511958395119
Hours: Monday-Friday 9AM-6PM CET
Languages: English, Spanish, Portuguese

14. Your Rights

Under EU Consumer Rights Directive:

• Clear delivery information before purchase
• Delivery within 30 days (unless agreed otherwise)
• Right to cancel if delivery delayed beyond agreed date
• Compensation for non-delivery

15. Dispute Resolution

For delivery disputes:
EU ODR Platform: https://ec.europa.eu/consumers/odr/
Contact Us: business@visioontech.com

Last updated: October 2025